Privacy Policy

Effective November 3, 2025

 

SnapWell respects your privacy and shares your concern about the security of information you submit to our websites and related applications ("services"). This privacy policy explains the information we collect, how we use it, when we share it, and your rights in connection with the storing and processing of your data.

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Questions or concerns about how we handle your data can be mailed to the address below or via https://www.snapwell.ai/support.

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SnapWell
Attn: Data Protection Officer
Erie, CO 80516

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Information We Collect and How We Use It'

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Information from all users

As with most websites, we gather certain information automatically and store the data in server log files. This includes your browser type, language preference, referring site, file requested, IP address, and date and time of access. We use this information to analyze trends, administer and secure our services, track aggregate user activity, and gather demographic insights for internal use.

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Information from registered users

 

We collect personal data required to fulfill our Terms of Service and provide a customized experience. Examples include:

• Basic account information: Name, email address, username, and password, used to authenticate access to your account.

• Billing information: Payment data such as name on card, billing address, partial card details, and expiration date. We process payments through a secure payment processor and do not store complete credit card numbers or security codes.

• Profile and metrics: Information such as date of birth, gender, height, weight, lifestyle preferences, fitness or nutrition goals, and other wellness data you choose to provide.

• Activity and journal data: Recordings of meals, exercise, body metrics (e.g., blood pressure, blood sugar), sleep hours, and personal notes.

• Forums or community features: Posts include content, username, profile image, date joined, and optional location. Posts in private groups are only visible to members of those groups and authorized SnapWell team members.

• Connected devices and apps: You may link third-party devices or services (e.g., Fitbit, Apple Health) to your SnapWell account, allowing synced data exchange as authorized by you.

 

Information from affiliates

Participants in our Affiliate Program must provide contact and website information for referral tracking and payment processing. SnapWell does not share affiliate data with third parties or give affiliates access to user data.

 

Information not collected

We do not intentionally collect sensitive information such as social security numbers, genetic data, or religious affiliation. If you store such information voluntarily in personal notes, you are solely responsible for compliance with any applicable regulations.

Children under 13 years of age are not permitted to create or maintain a SnapWell account. We do not knowingly collect information from minors or direct our content to them.

 

Legal Basis for Collecting Data

 

SnapWell processes data on the following grounds:

• To fulfill our contractual obligations and Terms of Service.

• To maintain the safety and security of our platform.

• To pursue legitimate business interests, such as improving and marketing our services.

 

Sharing Your Data

 

Service providers

We share information with payment processors and service partners only as needed to deliver requested services. SnapWell does not sell personally identifiable information to third parties.

 

Third-party integrations

When linking SnapWell to other services (e.g., Fitbit, Facebook, or X), you authorize us to share designated data. Those third parties are governed by their own privacy policies.

 

Legal necessity
We may disclose information to comply with legal obligations or protect our business, users, and the public against fraud, abuse, or threats.

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Aggregate data
SnapWell may share non-identifiable aggregate insights, such as demographic statistics, for analytical or partnership purposes.

Analytics and advertising

We use Google Analytics and related advertising tools to improve site performance and display relevant ads. You may manage preferences through Google Ads Settings or install the Google Analytics opt-out browser add-on.

 

Web beacons
We may choose to employ web beacons to analyze campaign performance across ad networks. You can opt out of behavioral advertising at http://preferences-mgr.truste.com/.

 

Business transitions
If SnapWell is acquired or merged, your personal information may transfer as part of the transaction. We will provide at least 30 days’ public notice of such changes on our website.

 

Cookies and Similar Technologies

We use cookies to maintain secure sessions, track preferences, and personalize experiences. If you disable cookies in your browser, some features or login capabilities may not function properly.

 

Securing Your Data

SnapWell employs multiple layers of security aligned with PCI DSS standards, including encryption, firewalls, and intrusion detection. Data transmitted between your browser and our servers is encrypted using TLS (https). Despite INFOSEC protections, no online system is completely secure, and you use our Solution and may transmit data at your own risk.

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Data Transfers

Our systems are hosted in the United States. By using our services, you consent to the transfer and processing of data within the U.S., consistent with this policy.

 

Data Retention Policy

We retain personal data for as long as necessary to deliver our services or as required by law and security obligations. Inactive accounts are not automatically deleted unless you request data removal.

 

Controlling Your Data

• Access: Review personal data by signing in to your account settings.

• Correction: Edit or update incorrect information directly on the site.

• Deletion: Remove food logs, activity data, and personal notes under “My Data” in your account settings, or request full deletion by contacting us.

• Restriction: You may remove non-essential data at any time. Required account data can be edited but not deleted while an account is active.

• Export: Download your food, exercise, and weight history in CSV format.

• Withdraw consent: You may withdraw consent for specific processing activities at any time.

• Object to processing: You may object to certain uses of your data, including marketing.

 

If we cannot resolve a privacy issue to your satisfaction, you have the right to contact your local data protection authority.

Changes to Privacy Policy

 

We may update this Privacy Policy periodically. Significant updates will be communicated prominently on the SnapWell website. Continued use of our services constitutes acceptance of any modifications.